Frequently Asked Questions
Q1: What is your Minimum Order Quantity (MOQ) for OEM/ODM projects?
Typically, the MOQ for standard product labeling (OEM) is 1,000 units, while deep customization (ODM / custom tooling) requires 2,000–3,000 units. (The MOQ can be flexibly adjusted based on initial trial orders.)
Q2: Do you support sample orders before mass production?
Yes, we do. Standard samples are dispatched within 1–2 working days. Custom OEM samples take 7–10 working days (depending on requirements). For ODM projects, 3D appearance mockups are sent within 3 days after design approval, and CNC functional prototypes are dispatched within approximately 20 days upon design completion.
Q3: What are your standard payment terms for custom orders?
Full payment is required for sample orders (refundable or creditable upon mass production). For mass production orders, our standard terms are a 30% T/T deposit, with the remaining 70% balance paid after successful inspection and prior to shipment.
Q4: What specific customization services do you provide (OEM vs. ODM)?
OEM (Light Customization): Custom housing colors (Pantone match), Logo printing, packaging box design, customized user manuals, and accessories.
ODM (Deep Customization): Industrial design (ID), mechanical development (MD), PCB layout design, EMS/RF energy waveform calibration, and smart algorithm development.
Q5: How long does a typical ODM product development cycle take?
A typical ODM product development cycle takes approximately 3–4 months, depending on the product complexity and modification rounds.
Reference Timeline:
3D design & appearance sampling: ~13 days
Mechanical & electronic design: 25–30 days
CNC functional prototype production: ~20 days
Precision tooling (T0 stage after sample sign-off): ~30–35 days
Q6: Can you adjust technology parameters (e.g., RF power, EMS waveform, temperature)?
Yes, absolutely. Our in-house electronic engineering team can precisely fine-tune microcurrent waveforms, temperature ranges (e.g., 42°C heating / 18°C cooling), and sensor sensitivities according to your clinical testing requirements or brand positioning.
Q7: What international certifications do your beauty devices hold?
Our factory is certified with ISO 9001 and SMETA. Our products have passed—or can assist you in obtaining—major global certifications for market clearance, including CE, RoHS, FCC, FDA (510k/Listing), PSE, and KC.
Q8: How do you ensure product quality and defect control during mass production?
We implement a full-lifecycle quality control (QC) process, including IQC (Incoming QC), IPQC (In-Process QC), environmental and reliability testing (waterproof, drop, aging tests), and 100% FQC (Final QC) before shipment, ensuring a return rate below 0.3%.
Q9: What is your warranty policy for defective products?
We offer a 12-month warranty period. In the event of non-human-induced quality issues, we will provide free replacements (spare parts or full units) in your next order or process a proportional refund.
Q10: How do you protect our proprietary designs and prevent IP leaks?
We sign a legally binding Non-Disclosure Agreement (NDA) before starting R&D. Client-exclusive molds are stored separately, and software source code alongside Gerber files are strictly encrypted and isolated to prevent any unauthorized use or leak to the market.
Q11: Will you sell our custom-designed product to other buyers?
Absolutely not. The intellectual property rights of all custom products funded by the client (molds and tooling) belong 100% to the client. We strictly adhere to our Exclusivity Agreement.
Q12: What is the average lead time for mass production and re-orders?
The lead time for the initial mass production order is typically 40–45 days (including material procurement). For mature products, re-order lead times can be compressed to 30–35 days.